Altar Cycles · Suspension · Mail-in service booking

Send us your suspension

Tell us what you're sending and where it ships from, pay the deposit, and your prepaid USPS label lands in your inbox.

Good to know

Box it, drop it at the counter, done.

Max runs suspension service at Altar as the lead suspension technician, and he's the person you'll hear from.

01What's in the box

A fork, or anything shipped with a fork, goes in one fork box (about 39 × 7 × 6 in): a fork, a shock and a dropper all fit together. A shock or dropper shipped without a fork goes in a box sized for it (a shock box, or a dropper or seatpost box), not a fork box: a small part rattling in a long box gets damaged, and its label is bought for the smaller box.

ForkLower leg or full damper service

Lower leg service$90Fresh oil, seals and foam rings; bushings and stanchions checked.

Full service$190Damper and lowers: every seal and fluid, bushings checked, set up for you.

Not sure which level? Pick the lower one. If Max finds it needs more, he sends you the price before doing anything.

Brand Model Model year Version

Or type it: brand, model, year, travel or size

Serial or ID code (optional)

Fork: under the crown or on the back of a leg. Shock: the 4-digit code on the air can or body. Can't find it? Max reads it on the bench.

I'd like a quote on upgrades or aftermarket partsNothing is charged or added to your bill: after inspection Max sends a price for each item, and you say yes or no.

Rear shockAir can or full service, inline or reservoir

Air can service$90Air can seals, fresh grease and oil.

Full service — inline$170One body, no piggyback. Damper and air can, all seals and fluids, nitrogen charge.

Full service — reservoir or coil$190Has a separate oil chamber or piggyback, or a coil spring. Damper, reservoir/IFP and air can or coil hardware, nitrogen charge.

Not sure which level? Pick the lower one. If Max finds it needs more, he sends you the price before doing anything.

Brand Model Model year Version

Or type it: brand, model, year, travel or size

Serial or ID code (optional)

Fork: under the crown or on the back of a leg. Shock: the 4-digit code on the air can or body. Can't find it? Max reads it on the bench.

I'd like a quote on upgrades or aftermarket partsNothing is charged or added to your bill: after inspection Max sends a price for each item, and you say yes or no.

Dropper postFull service — $125, or $99 in the same box as a fork or shock

Brand Model Model year Version

Or type it: brand, model, year, travel or size

RockShox Reverb (hydraulic)? Pack the remote and hose too — it can't be bled without them. Reverb AXS: just the post.

Serial or ID code (optional)

I'd like a quote on upgrades or aftermarket partsNothing is charged or added to your bill: after inspection Max sends a price for each item, and you say yes or no.

Which bike is it off? (make, model, year) (optional)

The frame decides the shock tune.

02Setup and symptoms

We set it up for you before it ships back. Skip anything you don't know.

What it's doing

When was it last serviced (or bought new)? (optional)

Tells Max which parts to have ready.

Under 6 months6–12 monthsOver a yearNo idea

Where or when does it happen? (optional)

Current settings, if you know them (optional)

Count clicks out from fully closed. Leave it blank and Max sets it up from your answers.

Anything else? (optional)

03While it's apart

Anything you'd like Max to look at while it's apart? Nothing here goes on your order — he inspects, sends you photos and a price for each item, and you say yes or no.

Anything you'd like Max to look at? Nothing here goes on your order — he inspects, sends you photos and a price for each item, and you say yes or no. Some upgrades need the damper out, which a lower-leg or air-can service doesn't include — Max tells you the price difference before anything happens.

Thinking of replacing the fork, shock or post rather than servicing it? Call us first — 828-209-8798 — you won't pay to service something you're about to swap.

Anything you'd like Max to look at while it's apart? (optional)

Nothing extra — just the service I bookedNot sure — tell me what you'd do if it were your bikeMax suggests one or two things — or says it's in good shape.

— or anything specific —

More grip and small-bump comfortAn air-spring part that softens the first inch of travel.More support, less diveA spring-curve part or a damping change for steep trails and braking.Coil feel up frontA coil spring in your air fork, priced before you ship — kits take weeks.A newer, more adjustable damperA newer cartridge, if yours takes one — the damper work you booked is credited.Rear shock: coil or an upgradeA better piston, a coil or a new shock — Max checks your frame first.Low-friction seals and premium oilLow-friction wipers and premium oil instead of the standard kit — small difference, quoted.

What are you hoping to change? (optional)

We won't do anything beyond what you booked without asking. After inspection Max sends you photos and a price for each item, and you say yes or no to each.

If Max finds something

If Max finds a small worn part your service doesn't include (a bushing, bumper or bolt)

Saves a day of phone-tag over a $12 part.

Ask me first, always

Go ahead up to $50 in parts and labor, then let me know

If it turns out to need the bigger service to come back working

Go ahead — send me the new price and carry on

04Shipping and turnaround

Turnaround

48-hour expedite+$60On the bench within 48 hours of arrival, ahead of the queue.

The label is prepaid and insured; the box ships from the address below. Shipping both ways is billed at our cost plus a 5% handling fee; your $75 deposit comes off your final bill.

Can you print the label?

Yes, email me a PDF No — send a QR code for the USPS counter

Shipping insurance amount ($)

Both labels, to us and back to you, insure the box for this amount, and the insurance is part of the shipping cost. Above $2,500? Call the shop.

First name Last name Street address Apt, suite, unit (optional) City State ZIP

Email (label and updates go here)

Mobile (Max calls you here if he has a question)

If Max has a question or a quote, reach you by

CallEmail

Service messages about this job only.

Your booking

Pick a service above

—

Parts are estimated from our parts catalog for the model you picked and confirmed after inspection; anything beyond the booked service is quoted first. Shipping both ways is extra.

Nothing else is on your order. Anything Max recommends after inspection is quoted first.

Shipping both ways is billed at our cost plus a 5% handling fee; your $75 deposit comes off your final bill. Parts and shipping both ways are extra and go on the final invoice. The $75 deposit is applied to that invoice and is non-refundable once your label is scanned.

How we handle your details · Service terms

I understand the box has to be packed as instructed, that parts and shipping both ways (at our cost plus a 5% handling fee) are billed at completion, that if I don't answer a quote within 2 business days (1 business day on a 48-hour expedite) you finish the booked service and ship it back, and that the work order is released when the invoice is paid. Service terms